Terms & Conditions
Delivery will be made to the address specified by you. Please note that our standard delivery of products is island wide (Within Sri Lanka). Our courier will make all deliveries to you. We do our best to secure delivery within 1 Day Within Colombo & Greater Colombo premises whilst it would take upto 2/3 working days for the package to be delivered to outstation areas. However deliveries that need to be delivered during the weekend we will do it (on prior notice) of the date your order. The cost of delivery will depend on the number of items purchased by you. If you wish to change the delivery please give us no less than 24hour notice prior to delivery.
On delivery you will be required to sign a proof of delivery which shall be conclusive evidence that you have received your order.
Expected Delivery Best Practices
The following are a few 'best practices' we recommend to be followed when placing orders with knowledgebank.lk in order to experience a smoother online shopping experience.
The order will be dispatched once the address, contact number and products to be delivered are confirmed. Alterations made to the delivery address on the day of delivery would reschedule the package to be delivered on the next working day.
A courier person would contact you to make the delivery. Please ensure that the given number is reachable as the courier may need directions if unable to find the delivery location. If the recipient is unreachable during a specific time, please ensure that an alternative number is provided to avoid any hassle.
For 'cash on delivery' orders, we would appreciate if the exact payment amount could be prepared in advance so that the courier would not encounter any delays.
If the client wish to return the ordered product upon delivery, please note that the client would be required to pay the delivery fee, given that the delivered item is non-defective and accurately described on our website.
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